Privacy Policy

Top Appliance · Last updated August 1, 2026

Top Appliance ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information We Collect

When you request appliance repair or HVAC service, we collect information you provide directly: your name, phone number, email address, service address, and details about the appliance or issue. We also keep records of your appointments, estimates, invoices, and payments.

How We Use Your Information

To schedule, perform, and follow up on your service appointments.
To send you appointment confirmations, technician arrival updates ("on the way"), and service completion notices by SMS text message and email.
To prepare estimates and invoices and to process payments.
To respond to your questions and provide customer support.

SMS / Text Messaging

We send SMS text messages only to customers who have provided their phone number when booking a service. Message frequency varies based on your service activity. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Data Sharing

We do not sell your personal information. We do not share your information with third parties for their marketing purposes. We use trusted service providers (such as our SMS provider, email provider, and payment processor) solely to operate our business, and only to the extent needed to deliver these services to you.

Data Retention & Security

We retain your information as long as needed to provide services and meet legal and accounting obligations. We use reasonable safeguards to protect your information.

Your Choices

You may opt out of text messages at any time by replying STOP. To request access to or deletion of your information, contact us using the details below.

Nevada Privacy Rights (NRS 603A)

Under Nevada law (NRS 603A.340), Nevada consumers have the right to submit a verified request directing us not to make any sale of certain covered personal information we have collected or will collect about them. We do not sell your personal information. Nonetheless, if you are a Nevada resident and wish to submit an opt-out-of-sale request, you may contact us using the details in the "Contact Us" section below, and we will honor your request as required by law.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following rights regarding your personal information:

Right to Know — to request the categories and specific pieces of personal information we have collected about you, the sources, the purpose for collecting it, and any third parties with whom we share it.
Right to Delete — to request deletion of personal information we have collected about you, subject to certain legal exceptions.
Right to Correct — to request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale/Sharing — we do not sell or share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination — we will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us using the details below. We will verify your request and respond within the timeframes required by law. You may also designate an authorized agent to make a request on your behalf.

Automated & AI-Assisted Communications

We may use automated systems and AI-assisted tools to help schedule appointments, answer routine questions, and send service notifications. Any information or estimate provided through an automated assistant is for general convenience only, is not a binding quote or professional diagnosis, and is confirmed by a member of our team before service is performed.

Contact Us

Top Appliance
7777 S Jones Blvd, Suite 1012, Las Vegas, NV 89139
Phone: (702) 561-0117
Email: [email protected]